Print Tracker

DCA installation prevented on Windows 10 and 11 machines while in S Mode.

The DCA failed to upgrade automatically. The version in Web Admin is outdated and the DCA may show an upgrade-failed status or access denied error.

DCA Auto-Upgrade Fails — How to Manually Update the DCA

A Data Collection Agent has stopped checking in and devices behind it are going stale. Covers the localhost:1301 health page, the Print Tracker Pro Watcher service, quarantined processes, and blocked…

DCA Offline or Checking In Late

Security software is preventing the DCA from installing, running, upgrading, or communicating. Why Print Tracker triggers false positives, and the exclusions to add per vendor.

Antivirus or EDR Software Blocking the DCA (Sophos, CrowdStrike, Norton, Defender)

The DCA failed to upgrade automatically and the version in Web Admin is outdated. How to trigger an upgrade from Web Admin, how to upgrade manually on the host, and…

DCA Auto-Upgrade Fails: How to Manually Update the DCA

Windows 10 and 11 machines running in S Mode will not allow the Print Tracker DCA to install. How to confirm S Mode, how to switch out of it, and…

DCA Installation Blocked by Windows S Mode

Installing the Print Tracker DCA returns "Access is denied," Exit Status 1603, a 403 or 500 error from the download link, or the installer fails silently. Step-by-step causes and fixes.

DCA Installation Fails: Access Denied, Error 1603, or Installer Blocked

The complete reference for Print Tracker data collection agents: datalink codes, deployment methods, registration, clustering, upgrading, moving an install between entities, deactivating, and uninstalling.

Installing and Managing Agents

Joshua Kern

Troubleshooting installation, registration, settings, and keeping the data collection agent online

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